Remote | Consumer Banking Operations & Lending Specialist — $60–$85/hour

  • New York, New York, United States
  • -
  • Remote

Job Description:

We are sharing a specialised part-time consulting opportunity for professionals experienced in retail banking, consumer lending, deposit operations, branch workflows, banking compliance, customer servicing, and structured financial services review.

This role supports current and upcoming remote consulting opportunities focused on structured retail banking workflow review, consumer lending assessment, deposit servicing analysis, regulatory compliance materials, customer communication review, and high-quality project execution. Selected professionals will apply their banking expertise to review realistic retail banking scenarios, evaluate operational and regulatory requirements, prepare structured written outputs, and support accurate, evidence-based banking workflow tasks.

Key Responsibilities

Professionals in this role may contribute to:

Consumer Lending & Credit Workflow Review

  • Review retail banking scenarios involving mortgage origination, personal loan underwriting, credit decisioning, loan documentation, and customer eligibility review
  • Evaluate lending materials against source records, product terms, underwriting criteria, regulatory requirements, and documented decision logic
  • Support structured review of consumer lending workflows, mortgage files, personal loan materials, credit summaries, and lending-related customer communications
  • Identify missing information, documentation gaps, decisioning issues, and expected lending review outcomes

Deposit Operations & Customer Servicing Support

  • Review banking scenarios involving account opening, account closing, deposit servicing, treasury services, customer disputes, fraud escalation, and branch-level service workflows
  • Evaluate customer communications, servicing records, dispute materials, and account documentation against bank procedures and regulatory expectations
  • Support structured review of branch operations, relationship management materials, private banking workflows, and retail customer support documentation
  • Prepare clear written explanations for retail banking decisions based on source materials and verifiable criteria

Compliance, Risk & Banking Data Review

  • Review compliance scenarios involving KYC, AML, BSA procedures, fair lending, CRA, regulatory examinations, audit materials, and risk documentation
  • Evaluate banking outputs against regulations such as Reg Z, Reg E, TILA, RESPA, BSA/AML, and related consumer banking requirements
  • Annotate, label, or validate banking data across retail banking use cases such as customer dispute resolution, credit decisioning, fraud review, and compliance workflows
  • Maintain accuracy, consistency, and professional judgment across submitted work

Ideal Profile

Strong candidates may have:

  • 3+ years of experience in retail banking, branch operations, consumer lending, mortgage lending, deposit operations, compliance, risk, audit, relationship management, private banking, or credit union operations
  • Background in one or more areas such as branch management, consumer loans, mortgage origination, deposit servicing, treasury services, BSA/AML, CRA, fair lending, customer dispute handling, or fraud escalation
  • Familiarity with retail banking workflows involving account servicing, loan documentation, KYC/AML procedures, customer communication, credit review, and regulatory compliance
  • Comfort reading and preparing banking artifacts such as account records, lending files, customer communications, compliance notes, dispute documentation, fraud escalation records, and regulatory review materials
  • Strong analytical thinking and written communication skills
  • Ability to translate retail banking workflows into clear, structured task documentation

Educational Background

  • A degree or professional background in finance, banking, business administration, economics, accounting, compliance, risk management, or a related field is helpful
  • Equivalent practical experience in retail banking, consumer lending, deposit operations, credit union workflows, compliance, or banking operations is also highly relevant

Nice to Have

  • Experience at a commercial bank, credit union, regional bank, retail banking institution, mortgage lender, or private banking team
  • Familiarity with NMLS workflows, Reg Z, Reg E, TILA, RESPA, BSA/AML, CRA, fair lending, banking audits, regulatory examinations, or customer dispute rules
  • Experience preparing or reviewing mortgage files, loan applications, account opening materials, KYC documentation, dispute records, compliance reviews, or customer communications
  • NMLS registration, banking certifications, compliance credentials, lending credentials, or risk/audit experience are helpful
  • Strong attention to detail in regulated, customer-facing, and documentation-heavy banking environments

Why This Opportunity

  • Apply retail banking and consumer finance expertise to structured remote project work
  • Contribute to high-quality lending review, deposit operations assessment, compliance analysis, and banking workflow evaluation
  • Work on flexible assignments aligned with your banking background
  • Use your financial services judgment in a focused, detail-oriented review environment
  • Remote structure with competitive hourly compensation

Contract Details

  • Independent contractor role
  • Fully remote with flexible scheduling
  • Part-time commitment depending on project availability
  • Competitive rates between $60–$85 per hour depending on expertise
  • Weekly payments via Stripe or Wise
  • Projects may be extended, shortened, or adjusted depending on scope and performance
  • Work will not involve access to confidential or proprietary information from any employer, client, or institution

About the Platform

This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.

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